MagicJack can not call local Canadian phone number 311

I have tried to call local phone numbers with the magicjack and have been unable.  I can not call Canadian phone number like 311 ?

Update:
I had to use the local phone number as in the following


311 Toronto
416-392-2489
Phone outside city limits: 416-392-CITY (2489)
Phone within Toronto city limits: 311
(Can be used within Toronto if you can't reach 311.)
(For urgent matters, please call us. We are open 24/7.)
E-mail: 311@toronto.ca
Self-service: www.toronto.ca/311
Always call 911 for emergencies.
Connect with us on Twitter @311toronto